- Last Policy Update
- Our Refund Policy
- Our Cancellation Policy
- Estimated Time of Delivery
- Our Privacy Statement
- Web Developer
We've updated our policies on April 20, 2020.
If you are unsatisfied with your order, you may return it back to the Wok Inn location where you purchased it from for a full refund (minus any service fees), gift certificate, coupon, or equivalent exchange.
If you would like to cancel your order, please call the location in which you placed your order and request a cancellation. For a list of locations and their contact information please click here.
For takeout orders, you can expect your food to be ready for pickup within 30 minutes after placing an order.
For delivery orders, you can expect your food at your door within 35-65 minutes after placing an order.
Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change, so please check it out periodically.
If you have questions about our policy, please check out our contact page to contact us via our electronic feedback form.
We collect information in three ways:
- We collect information that our customers supply to us.
- We collect information from emails and other contacts sent to us by our customers and users of our website.
- We collect information electronically on all users of our website, including customers, by means of cookies.
What personal information we collect from our users.
When you place an order through our online order service at wok-inn.com, you are required to provide us with your full legal name, email address, full street address (including city, state and zip code), and telephone number.
Every time you use our service, we collect information about the Wok Inn restaurants you select and the orders you place.
When you place an order with us by telephone or means other than our online ordering service, you may be required to provide us with your full legal name, full street address including city, state and zip code, and telephone number. Every time you place an order, we will collect information about the Wok Inn restaurants you select and the orders you place.
Online ordering, customer registration for on-line ordering, and customer feedback pages of this website are directed toward and designed for use by persons aged 13 or older. We do not establish or maintain registrations for any child whom we know to be under the age of 13. We do not solicit or knowingly collect personally identifiable information from children under the age of 13. If we discover that we have received personally identifiable information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 13, we will delete such information from our systems.
How we store the information we collect.
We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers.
How we use the information we collect.
Your personal information is used to process and confirm your transaction. If you sign up as a rewards member through our rewards program, the data you provide us will be used for marketing and promotional purposes, only for, and by Wok Inn.
Our policies may change.
You can access and change your information.
If you are a rewards member, you can view and change your information by accessing your account though a special token (via hyperlink) that we send to each member's email address when they sign-up. You can request this token again by entering your email address into the field provided at https://wok-inn.com/rewards/register/
How is my information protected?
Wok Inn utilizes a login-less system. Meaning there are no accounts to infiltrate through our website. We do, however, save your full name, street address, phone number, and email address in cookies within the browser that you order from (we only save this information if you give us the okay to do so at checkout). We recommend that, if you share your computer with other people, you clear your cookies and close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.
Please contact us with any questions or comments.
We want you to enjoy your use of wok-inn.com's service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Contact Us link on our website at https://wok-inn.com.
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